We all know that awful feeling when technology isn’t working as we expect, or worse yet, we suspect our security has been breached. It sparks anxiety, frustration and even impulsive decision making. But just how did we get to such an unpleasant place?
In the last few years there has been an increasing hype regarding cloud-based offerings, from outsourcing the office file or mail server to powering entire complex web sites, collaboration and outsourcing of voice over IP, CRM, and even providing off-site backup services. The term cloud has come to mean just about anything not on your local network. The broadening definition combined with the reduction of reliability, security and accountability is a troubling trend, to say the least.